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Report Claim

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Reporting an insurance claim should be easy. With us, it is.

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Being faced with the unexpected can be a very stressful thing, but we don’t think reporting an insurance claim should be. We’re here to help you every step of the way, making your claims experience as simple and convenient as possible.

Personal Insurance Claims

All claims should be reported directly to our office as soon as possible. Please contact your account manager directly or call our office at 828-396-3342 for assistance.

In the event of an after-hours emergency or if you are unable to reach your agent, please view the Personal Carrier List – Claims Reporting Numbers and Websites for assistance.

Home & Auto Insurance Claims

Steps to Filing a Auto Claim

  • If you are involved in an accident with a third party or collision, contact the local authorities.
  • Provide information about the accident to your insurer.
  • Review your insurance policy and ask your agent about your coverages
  • Work with the insurance adjuster and get damages assessed.
  • Get your vehicle repaired.

Steps to Filing a Homeowners Claim

  • Evaluate the property damage when it is safe to do so.
  • Notify the carrier.
  • Temporary relocation after loss.
  • Receive an estimate and get the property repaired.

Personal Insurance Carrier List – Claims Reporting Numbers and Websites

Emergency Services Claims

All claims should be reported directly to our office as soon as possible. Please contact your account manager directly or call our office at 828-396-3342 for assistance.

If the damage is severe, please advise your agent to notify us immediately.

In the event of an after-hours emergency or if you are unable to reach your agent, please contact the VFIS/Glatfelter Insurance Group office at 800.233.1957 or visit VFIS.com for assistance.

Member / Employee Injury Claims

Steps to Filing a Workers Compensation Claim

Click here to see the steps to filing a workers compensation claim.
  • Seek appropriate medical attention, urgent care (preferred) or ER if medically necessary.
  • Provide work comp insurance information on the reverse of this card to every medical provider.
  • Call or online report every injury to York RSG per the instructions on the reverse of this card.
  • Forward any medical bills received to York ASAP.
  • If lost time for member is expected, call Granite Insurance next business day.

Steps to Filing an Accident & Sickness Claim

NON-FATAL CLAIMS (All non-fatal claims should be reported directly to our office as soon as possible.) To process these claims, please provide the following information

  • Completed Accident Report
  • Confirmation of disability by attending physician

FATAL CLAIMS (All fatal claims should be reported directly to our office as soon as possible.) To process these claims, please provide the following information

  • Completed Accident Report
  • Statement from officer in charge
  • Copy of Run Logs or Run Reports
  • Beneficiary card or letter from Secretary of the insured organization stating that there is no beneficiary card
  • Death Certificate
  • Autopsy report and/or hospital records
  • Police report and newspaper articles
  • Copy of the Fire Company Roster if claim is reported under the optional Off-Duty Accident Benefit or 24-hour Accident Benefit

Other Emergency Services Claims

Steps to Filing an Auto Claim

AUTOMOBILE PHYSICAL DAMAGE (Damage to Insured Vehicle). To process your organization’s claim, please provide the following information.

  • Your organization’s name, as it appears on your insurance policy.
  • The name and daytime telephone number of the individual who has authority and responsibility to authorize repairs to the damaged vehicle.
  • The date, time, and location of the accident.
  • A detailed description of how the accident occurred.
  • The year, make, model, and serial number/VIN of your damaged vehicle.
  • A description of the damage to the vehicle.
  • Where the vehicle can be inspected.
  • Your choice of repair facility and the cost to repair the damage, if known.

AUTOMOBILE LIABILITY (Incidents Involving Other Vehicles, Property, or Persons). In addition to the information requested in the Auto Physical Damage Section, we ask that you provide us with all available information as to the other parties involved.  This would include the following:

  • Other vehicle(s) year, make, model and license tag number.
  • Name, address, and telephone number of the owner of the other vehicle(s).
  • Name, address and telephone number of the other driver(s) and passenger(s).
  • Name, address, and telephone number of any person(s) in your vehicle and/or any pedestrian(s) or witnesses.
  • Responding police department and the officer’s name(s), report number(s), etc. or a copy of the police report.
  • A description of the damage to the other vehicle(s) or property and/or injury to any other person.

It is important to identify and preserve any evidence that exists concerning the incident, such as digital photos, video, and vehicle telematics data.

Steps to Filing General, Excess & Management Liability Claims

To process your organization’s claim, please provide the following information.

  • Your organization’s name, as it appears on your insurance policy.
  • The name and daytime telephone number of the individual who has authority and responsibility to work with us concerning the claim.
  • The date, time, and location of the occurrence.
  • A detailed description of how the loss occurred.
  • All available information on the claimant(s), including an address and telephone number and information concerning who was injured or the property which was damaged.

Steps to Filing a Portable Equipment Claim 

To process your organization’s claim, please provide the following information.

  • Your organization’s name, as it appears on your insurance policy.
  • The name and daytime telephone number of the individual who has authority and responsibility to work with us concerning the claim.
  • The date, time, and location of the occurrence.
  • A detailed description of how the loss occurred.
  • All available information on the claimant(s), including an address and telephone number and information concerning who was injured or the property which was damaged.

Steps to Filing a Property Claim 

To process your organization’s claim, please provide the following information.

  • Your organization’s name, as it appears on your insurance policy.
  • The name and daytime telephone number of the individual who has authority and responsibility to authorize repairs to the damaged property.
  • The date, time, and location of the occurrence.
  • The physical location of the damaged property.
  • A detailed description of how the loss occurred.
  • A full description of the damage.
  • Police/Sheriff’s report information if criminal activity is involved.
Reporting your claim starts here.

If you have questions or prefer to speak to one of our claim advocates, complete the form below and we’ll be in touch to assist you with your claim. That’s why we’re here.

  • Please do not include sensitive, private information in this area.
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